Contact Us
Email is the only channel we operate, and it reaches the editorial team directly. Please read the section below on what we can and cannot help with first — it will save you time if your question is about an account rather than about this site.
Email us
We read everything that arrives. Corrections and factual challenges get priority, because keeping the pages accurate is the point of the site.
What we can help with
- FixCorrections. Something on a page is wrong, outdated or unclear. Tell us the page and the specific error.
- AskQuestions about our coverage. Why we reached a conclusion, or what we did and did not check.
- GapSuggestions. A question about the app that our guides do not answer.
- LegalPrivacy and data requests. Covered in our privacy policy.
What we cannot help with
This is an independent guide. We have no access to PAK VIP accounts, balances or transactions, and no ability to influence them. We cannot recover a locked account, release or speed up a withdrawal, credit a missing deposit, reverse a bet, or apply a bonus. Messages asking for any of those cannot be actioned by us no matter how urgent they are, and we would rather say so clearly than leave you waiting.
For all account matters, use the support channel inside the app. Our deposit and withdrawal guide sets out exactly what details to include — transaction ID, exact amount, timestamp and sending number — because a request with those attached is far more likely to be resolved.
Never email us — or anyone else — your account password, your OTP codes, or your JazzCash or Easypaisa PIN. We will never ask for them, and nobody legitimately needs them. Anyone requesting these while claiming to represent this site or the platform is attempting fraud.
What to expect when you write
We are a small team rather than a support desk, so replies are not instant. Corrections and factual challenges are dealt with first because page accuracy is the point of the site. To get a useful answer quickly, include the page address, a quote of the passage in question, and what you believe the correct position is — ideally with a source we can check. A message telling us a page is wrong without saying which part is hard to act on.
If we amend a page because of something you sent, the update is reflected in the review date shown at the foot of the page. We do not publish reader correspondence and we do not pass email addresses to the operator or anyone else, as set out in our privacy policy.
If you need support with gambling
If your reason for contacting us relates to losing control of your play rather than to the site itself, please read our responsible gaming page. It covers deposit limits, self-exclusion, and the practical steps that work better than willpower alone. That page matters more than anything else we publish.